Privacy Policy

 Last Updated October, 2023

This Privacy policy governs the privacy practices for the www.anvaya.ca website and all related services to safeguard your online privacy. Please  read the following information carefully to understand how we handle your use of this site and the collection, use and protection of your personal information. 

By accessing or using our site, you acknowledge that this Privacy Policy is an integral part of our Website’s Terms and Conditions, and you agree to abide by all the terms and conditions outlined therein. If you do not agree to these terms, kindly refrain from accessing or using this Website.

ANVAYA RESERVES THE RIGHT TO CHANGE OR UPDATE THE PRIVACY POLICY AT ANY TIME, SUCH AS CHANGES, MODIFICATION, ADDITION AND DELETION. PLEASE VIEW OUR LATEST VERSION OF THE PRIVACY POLICY BEFORE ANY PURCHASE. IF YOU CONTINUE TO USE THIS SITE AFTER SUCH CHANGES, IT SIGNIFIES YOUR ACKNOWLEDGEMENT OF THE MODIFIED POLICY AND AGREEMENT TO COMPLY WITH AND BE BOUND BY THE UPDATED POLICY.

You must be 18 years old to use this site, as we do not knowingly collect, use or disclose personal information about individuals under 18 years of age.

Please be aware that if you voluntarily disclose personal information in public areas on our site , it may be collected and used by third-parties, resulting in unsolicited messages. Such activities are beyond our control. If you do not want your information to be used by others, kindly refrain from using outside systems. Ultimately you are responsible for maintaining the secrecy of your password and account information, so please exercise caution and responsibility while online.

Information Collected from you

To serve our customers better, we collect two types of information : Personal information and non-personal information. Personal information refers to the data that identifies you specifically, such as your name, email address, billing addresses, and phone number. Non-Personal information is data that does not identify you personally, like IP addresses and browsing patterns.

We use your personal information to process your orders and provide you with the products and services you request.

We may use your information to respond to your inquiries, provide customer support, and address any issues you may encounter.

We may share your information with trusted service providers who assist us in delivering our products and services, such as payment processors, shipping companies, and marketing agencies.

When participating in specific activities on the site, such as making a payment, completing a survey, or providing feedback, we may request you to fill out and submit an online form containing certain information about yourself. Participation in these activities is entirely optional. However, if you choose to engage in them, we may ask for personal details, such as your first and last name, credit card information, billing address and telephone number. Some of the information we request may be identified as mandatory, while others are voluntary. Failure to provide the mandatory required data for a particular activity may prevent you from engaging in that specific activity. Additionally, we may combine the information you provide with publicity available data over time.

We also collect specific information about your site visits through various means. This data is analyzed both individually and in an aggregated manner. The information may include details such as Uniform Resource Locator (URL) of the website you visited before ours, the subsequent URL you navigate to, your browser type, and your internet Protocol (IP) address. A URL is a global address used to access resources on the World Wide Web, while an IP address is a unique identifier assigned to your computer or device on the Transmission Control Protocol/Internet Protocol network, like the internet. IP addresses enable web servers to locate and identify your computer, serving as a vital component for the internet communication. 

 All transactions and personal information made through this website will remain secure. Payments can be made via credit cards, Visa, Mastercard and American Express through our payment gateway method – Paypal. Anvaya may confirm your personal data with payment service providers to prevent financial fraud or identity theft in exceptional circumstances. All payments are charged in Canadian dollars (CAD). All products will be shipped out only once the entire payment is being made. All prices are subject to change at any time.

We will encourage our service partners to adopt and post their privacy policies and handle credit card information using high grade encryption technology. However, the use of information by these service partners will be governed by their respective privacy policies and is beyond our control. In certain circumstances, we may be required to provide personal information to law enforcement or judicial authorities. We will disclose such information upon receiving a court order or when cooperating with a law enforcement investigation. We also reserve the right to report any activities we believe in good faith to be unlawful to law enforcement agencies. 

Please update your information if there are any changes. For our internal purpose, we will have to retain past transaction data and some information may remain fur to backups even if you delete your account.

 Anvaya gathers certain information which could be collected by our third-party ad server and/or content server. This information is eventually stored as store categories or specific URLs. We may use your IP address to diagnose server and software issues, administer the site, and gather demographic data. Additionally, our third -party ad servers may provide us with summarized reports regarding the number of presented and clicked ads on our site, without disclosing individual details.

To ensure both your protection and ours, Anvaya collects information to be used for various purposes. It helps us track errors, ensure accuracy, and detect potential fraud or abuse. Furthermore, we utilize this information to process payments, enhance our marketing and promotional efforts, perform statistical analysis of site usage, improve our products and services offerings, and customize the content, layout, and services of our site. We may also use this information to provide relevant information and send administrative notice. In addition, it is utilized for dispute resolution, troubleshooting issues and enforcing agreements with you, including our Site Terms of Use, Sale Terms and Conditions and this Privacy Policy.

 We may use a third-party company to display their products on our site. These companies may place cookies on your computer as part of their service. We do not provide any third-party servers with your information without your consent. However, we and the third-party company may collect information such IP address and browser type, to improve ad targeting and site performance. 

While taking security measures, no data transmission over the internet or wireless network can be guaranteed 100% secure and you agree to the limitations to security and privacy before making a purchase. 

 Regarding cookies, you have the option to modify your browser preferences to accept all cookies, be notified when a cookie is being set, or reject all cookies. However if you choose to reject all cookies, some parts of our site may not function properly. 

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website with the updated effective date.

In conclusion, the privacy policy specifically addresses the use and disclosure of information we collect from you. Other websites accessible through our site have their own policies and data practices, for which Anvaya will not be responsible for. Additionally other companies placing advertising on our site may collect information through cookies. You should contact these advertisers directly if you have questions about their data collection practices.